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We hope you love our products just as much as we do, but we know sometimes you may have a change of heart, so we are happy for you to return your goods for a refund within 14 days of receiving them. Please take good care of them and make sure they are returned, undamaged, in a resale-able condition and in their original packaging or we will not be able to refund.


In addition to our returns policy, if you have placed an order online, you have the right to cancel your order with us within 14 days of receiving the item. This right does not apply to items that have been made to the customers specification. You must confirm your wish to cancel in writing via email within 14 calendar days. Your order will not be considered cancelled until the confirmation in writing has been received.

You must take reasonable care of goods and not use them. It is your responsibility to return unwanted items back to us. You must return the items to us by mail at your own cost and no later than 14 days after you sent us the cancellation confirmation email. If you are returning goods back to us we will not be responsible for potential loss or damage in transit.

If the item becomes lost or damaged in transit we will not refund you. It is your responsibility to make sure your items are fully insured before returning. Once we have received your returned item, we will check for damages, then we will refund you the price paid for the items but not the delivery charge. You will be refunded to your original method of payment as soon as possible, but in any given case we have up to 14 calendar days, of receiving your goods, to refund you.

Please note we do not accept returns on sale items. Once a sale item has been dispatched it will be deemed non-returnable. It is up to you as the customer to inform us of cancelling your order prior to dispatch where sale goods are concerned. Products cannot be returned to us because they are unsuitable after fourteen days referred to above unless we agree, or they are faulty.

If we agree that a Product may be returned, it must be returned in perfect re-saleable condition and in the original packaging and may also be subject to a re-stocking fee. All returned products will be thoroughly QC checked by our staff to ensure that faults reported match faults visible. Our decision on this is final. Such fees will not be payable if the Product is faulty


Faulty Items

If you believe an item is faulty, please contact us as soon as the fault has been spotted.

We ask that you contact us via email to: with the following information:

  • Full Name and Address

  • Invoice number

  • Date of Delivery

  • Photographic evidence of the fault.

Where possible we will arrange for the fault to be repaired or replaced. If the fault cannot be repaired or replaced, we will remove the item and issue you with a refund.

Design Services

We understand “life happens” and you may need a refund on fees paid for services to Carolina & Co. Interiors. We try to be fair and create a policy that is a win-win for both parties. Consultation fee is only refundable 24 hours prior to your consultation with a designer.


Upon completing of consultation, the fee is non-refundable. You also understand and agree that our services are based on deliverables, that our ideas, recommendations, our time, and anything discussed during any conversation (via phone, in person or via email) are our intellectual property and therefore once delivered in person or virtually there are no refunds.


In general, you can request a full refund for services prior to work commencing up to 12 months after payment. There are no refunds on any completed work.

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